“I had a flat tire during rush hour traffic. Within moments of pulling over, Pete arrived, reassuring me it would be a quick fix. He was kind, courteous, and fixed my flat tire in no time. I am so thankful for Pete and his immediate attention. THANK YOU AGAIN!”
- Katie, NYAssisted on June 21 by Pete, New York State DOT H.E.L.P
“We got a flat tire on I-75 South near Gainesville. I pulled over and evaluated the situation from inside our pickup truck. When I got out of the car, the Road Ranger, Javon, was already behind me and getting ready to help. He changed the tire for us immediately, and with a big smile. We were delayed by maybe 10 minutes. Javon was professional, courteous, helpful, reassuring and all-in-all FABULOUS!!!”
- Nina, FLAssisted on June 11 by Javon, Florida’s Turnpike Enterprise Road Rangers
“I pulled into the Turkey Lake service station because my tire pressure was reading low. Although the tire didn't seem flat, I saw a Road Ranger parked by the store, and when Luis came out, I asked him to check to see if anything was wrong. He found a nail on the inside edge of the tire that I never would have seen. Luis took the time to put the spare on for me, was really nice, and gave me sound advice about getting it replaced. I can't say enough about how grateful I am. It's a new car, and I would have been lost trying to figure everything out myself.”
- Paula, FLAssAssisted on May 28 by Luis, Florida’s Turnpike Enterprise Road Rangers
“Patrol driver R. Jackson was extremely helpful to my son, who had just been rear-ended. He calmed him down, as he was very nervous, and helped get both cars to the side of the road. He was a true gentleman and professional, making a bad situation better. Thank you, Mr. Jackson.”
- Christian, NYAssisted on May 17 by R. Jackson, New York State DOT H.E.L.P
“He was absolutely amazing–the sweetest, kindest man ever. He pulled over behind us, and helped us change our tire. When our car showed other problems, he did his best to help and called a tow truck. When the car started working again, he followed us all the way to the next exit. An amazing, amazing man!”
- Kristina, NYAssisted on May 17 by Kurt, New York State DOT H.E.L.P.
“Our car died on Route 290 Westbound, and within a few minutes, Scott pulled up behind us with his lights on. He got out of his vehicle and asked how he could help. He added some antifreeze for us because the vehicle had overheated. When that didn't work, and the vehicle needed to be towed, he assisted in helping us get a tow truck. He waited with us, and then made sure we got off the highway safely by dropping us at a coffee shop off the exit, where we could get an Uber home. He was courteous, professional, and went above and beyond to make a bad situation better.”
- Tim, NYAssisted on May 4 by Scott, New York State DOT H.E.L.P
“I got a flat tire when the Patrol Driver, Chris, pulled up behind me as he was patrolling Wantagh Parkway. I was in the process of changing out the tire, but a lug nut was stripped, and I needed help getting it off. Chris stayed with me for a while and did EVERYTHING possible to help me. After an hour of trying, we finally got the 2 stripped lug nuts off and replaced the tire. He was very knowledgeable and never gave up on me. Without his help, I truly do not know what I would have done. I would recommend him to everyone and, without a doubt, give him a 20 out of 10. Thank you, Chris; you're absolutely AMAZING!”
- Chris, NYAssisted on April 16 by Chris R., New York State DOT H.E.L.P.
“The patrol driver, A. Merlo, was very kind. He saw my hazard flashers on and immediately pulled to the side to assist me. My tire had a puncture and was losing air FAST! Mr. Merlo helped me change my tire and got me back on the road. He also gave me advice on how to monitor the spare. THANK YOU! I don't know what we would have done if you weren't there!”
- Alicia, NYAssisted on April 13 by A. Merlo, New York State DOT H.E.L.P